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Windows 7 Update KB4493472 Causing logon issues Sophos

Discussion in 'Windows 7 Forums' started by Jordan, Apr 11, 2019.

  1. Jordan

    Jordan Administrator Staff Member Administrator

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    Windows 7 Update KB4493472 was released a yesterday 10th April 2019 and has caused a lot of issues with Windows 7 PC users around the globe. This issue also relates to users who use Sophos as their anti Virus. If your windows 7 machine is stuck on the logon welcome screen. see fix below

    Boot into safe mode

    Disable the Sophos Anti-Virus services below

    Boot into normal mode

    Uninstall the Windows KB4493472

    upload_2019-4-11_18-10-12.png

    Enable the Sophos Anti-Virus services

    Restart PC


     
     
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